Frequently Asked Questions
Here are some answers to questions commonly asked about the Poloworks stores:
How can you offer these Stores for free?
Since we make our money from the production of the merchandise, we simply offer the e-Stores as a free service to help make it easier for your members to buy and for you to sell more gear. We have developed our own dynamic storefront application that allows us to easily maintain a database of popular imprintable apparel styles and to quickly develop and maintain your invididual storefront.
Can we use the Store to help in fundraising?
Yes, there are a number of options for using the Store as a fundraising tool. Typically they range from simply receiving a check from Poloworks for a negotiated percent of sales, to pre-purchasing your own inventory at wholesale prices and reselling at retail prices. See our webpage on Fundraising for more details, or simply Contact us so we can work out a fundraising solution that best fits your unique requirements.
Can the Store look like our own website?
Yes, we have the ability to create your custom Store using graphic design features similar to those of your existing website, and to therefore make the transition from your website to your new E-Store relatively seamless. Infact, if/when you renovate your website to a new design, we will re-design your Store as well, at no charge.
How long does it take to get my order?
Because the Stores typically give you the ability to select from a variety of embroidered logos and personalization options, most of the items in your Store are custom-made when an order is received. We do keep a small inventory for each Store to help minimize lead-times, but with so many options, we can't stock every style, with every logo, in every size, in every color. On the other hand, there will also be times when an item can be plucked off the shelf and mailed the same day. Usually, however, orders are shipped in 5 to 10 days.
What if I order the wrong size?
Poloworks provides a 100% satisfaction-guaranteed warranty on all orders, so if, for any reason, your are not completely satisfied with your order, you may return it either for a full refund, replacement, or credit. We only ask that when you purchase personalized items that you try to make sure your order the correct size.
